Our Terms of Service
These Terms of Service ("Terms") govern your use of Bloomest, a mobile application providing emotional support, gentle guidance, and practical resources for early motherhood.
Important: Bloomest provides supportive and informational content only. It is not a substitute for professional medical care, mental health treatment, or emergency services.
Operated By:
Natacha Hammond Lacroix
1187 Bank Street, Suite #203
Ottawa, K1S 3X7, Canada
Email: breathe@bloomest.app
Last Updated on November 3, 2025
Quick Guide to These Terms
Age Requirement: You must be 18+ (or the age of majority in your region) to use Bloomest
Subscription-Based: Bloomest offers paid subscriptions with a free trial period
Consumer Service: Bloomest is designed for personal, non-commercial use
Right to Withdraw: EU, UK, and Brazilian users have statutory cancellation rights (14 days for EU/UK, 7 days for Brazil)
Apple App Store: If you downloaded from the Apple App Store, Apple may enforce these Terms as a third-party beneficiary
1. Eligibility and Account Requirements
Who Can Use Bloomest
To use Bloomest, you must:
Be at least 18 years old (or the age of majority in your jurisdiction)
Use the service for personal, non-commercial purposes as a consumer
Not be located in a country subject to U.S. government embargo or designated as a "terrorist-supporting" country
Not be on any U.S. government list of prohibited or restricted parties
Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials
All activity under your account is your responsibility
Notify us immediately if you suspect unauthorized access
2. How Bloomest Works
What We Provide
Bloomest offers:
AI-Powered Support: Conversations with Laurence, our AI assistant designed for postpartum emotional support
Practical Resources: Guidance and information for early motherhood
Community Features: Access to supportive content and tools
Personalized Experience: Features tailored to your journey
What Bloomest Is NOT
A replacement for medical care, therapy, or counseling
An emergency service (if you're in crisis, call emergency services or a crisis hotline)
A diagnostic tool for medical or mental health conditions
A substitute for professional medical advice
If you're experiencing a mental health emergency, please contact emergency services immediately.
3. Content Ownership and Usage
Our Content
All content on Bloomest (text, graphics, software, AI responses, design elements) is owned by us or our licensors and protected by intellectual property laws.
What You Can Do:
Use content for personal, non-commercial purposes
Save or download content explicitly marked as downloadable
What You Cannot Do:
Copy, redistribute, or sell any Bloomest content
Modify, reverse engineer, or create derivative works
Use content for commercial purposes
Remove copyright notices or attributions
Share your account access with others
Your Content
When you communicate with Bloomest:
You retain ownership of the content you share
You grant us permission to use your content to provide and improve our services
We process your conversations according to our Privacy Policy
You're responsible for ensuring your content doesn't violate others' rights
4. Acceptable Use Policy
You Agree NOT To:
Use Bloomest for any illegal purpose
Harass, abuse, or harm others
Impersonate any person or entity
Attempt to hack, disrupt, or compromise the service
Use automated tools (bots, scrapers) without permission
Upload viruses, malware, or malicious code
Collect data about other users
Violate any applicable laws or regulations
Use the service in any way that could damage our reputation or business
Our Rights
If you violate these Terms, we may:
Suspend or terminate your account
Remove violating content
Report illegal activity to authorities
Take legal action to protect our rights
5. Subscriptions and Payments
Free Trial
New users receive a limited free trial period (duration specified in-app)
Some features may not be available during the trial
Important: The trial automatically converts to a paid subscription unless you cancel before it ends
Trials are non-renewable (one per user)
Paid Subscriptions
How Subscriptions Work:
Subscriptions are open-ended (continue until you cancel)
Billing begins immediately after your free trial ends
Automatically renew at the end of each billing cycle
Payment is charged to your Apple Account or payment method on file
Apple App Store Subscriptions:
Managed through your Apple Account
Auto-renew unless cancelled at least 24 hours before the period ends
Charges occur within 24 hours before the current period expires
Manage or cancel in your Apple App Store account settings
Pricing
Prices are displayed in your local currency and include all applicable taxes
We reserve the right to change prices with notice
Price changes don't affect your current billing cycle
Special offers and discounts are at our discretion and may have additional terms
Coupons and Promotions
If you use a promotional coupon:
Valid only within the specified timeframe
Must be applied in full at purchase (no partial use)
Cannot be combined with other offers
No cash value or refunds for unused portions
Intended for personal, non-commercial use only
Payment Processing
Payments are processed by Stripe and Apple (we never see your full credit card details)
Failed payments may result in service interruption
You're responsible for all charges, fees, and taxes
We're not responsible for payment processor fees or issues
6. Cancellation and Refunds
How to Cancel
Method 1 - Apple App Store:
Go to your iPhone Settings
Tap your name → Subscriptions
Select Bloomest → Cancel Subscription
Method 2 - Contact Us:
Email: breathe@bloomest.app
Subject: "Cancellation Request"
When Cancellation Takes Effect:
Your access continues until the end of your current paid period
No refunds for partial months
After cancellation, you lose access to premium features
Right of Withdrawal (Consumer Protection Rights)
Different rights apply based on your location:
For EU Users (14-Day Right of Withdrawal):
You can withdraw within 14 days of subscribing
No reason needed
Full refund if service hasn't been performed
Proportional refund if you've used the service
Send withdrawal notice to breathe@bloomest.app
Refunds processed within 14 days of notification
For UK Users (14-Day Right to Cancel):
Same rights as EU users
Cancel within 14 days for any reason
Proportional refund based on usage
For Brazilian Users (7-Day Right of Regret):
Withdraw within 7 days of subscribing
Only if service hasn't been provided yet
Full refund within 14 days
Important: These rights are waived if you explicitly request immediate service access and begin using premium features.
Refund Policy
Refunds are processed to your original payment method
Allow 5-10 business days for processing
No refunds for:
Completed billing periods
Violation of these Terms
Services already consumed
Change of mind after withdrawal period
7. Service Modifications and Interruptions
We May Modify Bloomest
We continuously improve Bloomest and may:
Add, change, or remove features
Update content and AI capabilities
Modify pricing (with notice for existing subscribers)
Change service structure
Your Rights Regarding Modifications:
We'll notify you of significant changes
If changes negatively impact your use, you may:
Continue using the unmodified version (if possible), or
Terminate within 30 days of notification
Service Interruptions
Bloomest may be unavailable due to:
Scheduled maintenance (we'll notify you when possible)
System updates and improvements
Technical issues beyond our control
Force majeure events (natural disasters, infrastructure failures)
If We Discontinue Bloomest:
We'll provide advance notice
Help you export your data
Respect your rights under applicable law
May offer prorated refunds
8. Warranties and Guarantees
Our Limited Warranty
We strive to provide reliable, high-quality service
We don't guarantee uninterrupted or error-free service
Content may contain inaccuracies despite our best efforts
EU Conformity Guarantee
EU users benefit from a 2-year legal guarantee of conformity for digital products. We'll ensure Bloomest conforms to our description and remains functional.
Your Obligations:
Install updates when prompted
Failure to update may void conformity claims
UK Consumer Rights
UK users have statutory rights to receive services that conform to the contract and are fit for purpose.
Brazilian Consumer Rights
For Goods (if applicable):
Non-durable: 30-day guarantee
Durable: 90-day guarantee
For Services:
Non-durable: 30-day guarantee
Durable: 90-day guarantee
Disclaimer (Where Permitted by Law)
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Bloomest is provided "AS IS" and "AS AVAILABLE"
We disclaim all warranties, express or implied
We don't guarantee specific results or outcomes
Third-party services are beyond our control
You use Bloomest at your own risk
This doesn't affect your statutory consumer rights.
9. Limitation of Liability
What We're Liable For
We're liable for:
Damages caused by our intentional misconduct or gross negligence
Injury to life, health, or physical integrity
Breach of material contractual obligations
What We're NOT Liable For (Where Permitted by Law)
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE'RE NOT LIABLE FOR:
Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages from unauthorized access to your account
Service interruptions or technical issues
Third-party content or services
User error or misuse
Maximum Liability: Where liability applies, it's limited to the amount you paid in the 12 months before the claim (or the duration of your subscription, whichever is shorter).
US Users - Important Notice
Some states don't allow exclusion of implied warranties or limitation of liability for incidental/consequential damages. If you're in such a state, these limitations may not apply to you.
Australian Users
Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.
10. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
Your violation of these Terms
Your violation of any law or regulation
Your violation of third-party rights
Content you submit through your account
Your misuse of Bloomest
Negligence or willful misconduct
11. Intellectual Property
Our IP Rights
Bloomest name, logo, and branding are our trademarks
All software, code, and AI models are proprietary
You receive a limited license to use Bloomest (not ownership)
This license is personal, non-transferable, and revocable
Respect Others' IP
Don't upload content that infringes copyrights
Don't impersonate brands or individuals
Report IP infringement to breathe@bloomest.app
12. Privacy and Data Protection
Your privacy matters to us. Please review our [Privacy Policy] to understand:
What data we collect
How we use and protect your information
Your privacy rights
Third-party data processing
Key Points:
We process data according to applicable privacy laws (GDPR, CCPA, etc.)
Your conversations with Laurence are processed by OpenAI
We use Firebase, Stripe, and other services (see Privacy Policy)
You can request data access, correction, or deletion anytime
13. Dispute Resolution
Try Talking to Us First
Before legal action, please contact us at breathe@bloomest.app. We'll try to resolve disputes amicably.
Our Process:
Submit a complaint describing the issue
Include relevant details (order number, account info)
We'll respond within 2 business days
We'll work toward a resolution in good faith
Governing Law
These Terms are governed by:
Default: Laws of Ontario, Canada (where we're based)
Consumer Protection: If your local consumer protection laws provide greater rights, those apply instead
Special Cases:
Swiss Consumers: Swiss law applies
Brazilian Consumers: Brazilian law applies
EU/UK/Norway/Iceland Consumers: Your local consumer protection laws apply
Jurisdiction
Disputes are resolved in the courts of Ottawa, Ontario, Canada, EXCEPT:
EU, UK, Swiss, Norwegian, and Icelandic consumers may bring claims in their home courts
Brazilian consumers may bring claims in Brazilian courts
14. General Provisions
Changes to These Terms
We may update these Terms to reflect:
New features or services
Legal requirements
Business changes
How We Notify You:
In-app notification
Email (if legally required)
Posted on this page
Your Options:
Continue using Bloomest = acceptance of new Terms
Disagree with changes = stop using the service and cancel
Effective Date: Changes take effect on the date specified in the notification.
Assignment
We may transfer these Terms to another company (we'll notify you)
You cannot transfer your rights without our written permission
Severability
If any provision is invalid or unenforceable:
Remaining provisions stay in effect
We'll replace invalid provisions with valid ones having similar intent
No Waiver
Our failure to enforce any right doesn't waive that right. All rights reserved.
Entire Agreement
These Terms (plus our Privacy Policy) constitute the entire agreement between you and Bloomest.
Third-Party Services
Apple may enforce these Terms if you downloaded from the App Store
Third-party services have their own terms
We're not responsible for third-party services
Contact for Questions
Email: breathe@bloomest.app
Response Time: Within 2 business days for general inquiries
15. Accessibility Commitment
We're committed to making Bloomest accessible to users with disabilities. If you encounter accessibility barriers:
Email us at breathe@bloomest.app
Describe the issue in detail
We'll work to resolve readily identifiable issues promptly
Model Withdrawal Form
(For EU, UK, and Brazilian users exercising their right of withdrawal/cancellation/regret)
To: Natacha Hammond Lacroix
1187 Bank Street, Suite #203
Ottawa, K1S 3X7, Canada
breathe@bloomest.app
Subject: Notice of Withdrawal/Cancellation
I/We hereby give notice that I/we withdraw from my/our contract for the following service:
Service: Bloomest Subscription
Order Date: [Insert date you subscribed]
Name: [Your full name]
Email: [Your account email]
Date: [Today's date]
Signature (if submitting on paper): ___________________
Key Definitions
Bloomest: The mobile application and services provided by Natacha Hammond Lacroix
Consumer: An individual using Bloomest for personal, non-commercial purposes
Digital Product: The app, AI features, and digital content we provide
Owner/We/Us: Natacha Hammond Lacroix, operating Bloomest
Service: All features, content, and functionality provided through Bloomest
Terms: This entire Terms of Service document
User/You: Any person using Bloomest
By using Bloomest, you acknowledge that you've read, understood, and agree to be bound by these Terms of Service.
Questions? Email breathe@bloomest.app — we're here to help.
